Refund policy

At The HallTree Boutique, Unique styles, hometown service — The HallTree Boutique is Pella's family-owned boutique, proudly serving the community since 2019. Discover one-of-a-kind women's clothing, accessories, jewelry, and gifts, all handpicked with care by a team that's as local as you are. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple, transparent, and customer-friendly return process to make your shopping experience worry-free.

We take pride in the quality and craftsmanship of our products and strive to ensure that every item meets your expectations. Should you need to return an item, our dedicated support team is here to assist you every step of the way.

1. Return Timeframe

  • 30-Day Policy: We provide a 30-day return window, meaning you have 30 days from the date of delivery to initiate a return request.
  • Acceptance: We accept returns for both defective and non-defective products.
  • Expiration: If more than 30 days have passed since your item was delivered, we cannot process a refund or exchange.

2. Return Eligibility & Conditions

For a return to be accepted, the product must satisfy these criteria:

  • Condition: The item must be brand new, unused, and in the exact condition you received it.
  • Packaging: The product must be returned in its original packaging with all inserts included.
  • Proof of Purchase: A valid receipt or order confirmation is mandatory for processing any return.

3. Return Shipping Expenses

We believe in transparency regarding shipping responsibilities:

  • Customer Responsibility: For all returns (including change of mind or incorrect size/color), the customer is responsible for arranging the return label and paying all return shipping costs. Shipping costs are non-refundable.
  • Return label: Customer’s responsibility.

4. Restocking fee

  • No Hidden Charges: We do not impose any hidden costs on our returns. There is a $0 Restocking Fee.

5. Return Process Instructions

To start a return by mail, please complete the following steps:

  • Step 1 — Reach Out: Send an email to support@thehalltreeboutiquepella.com including your order number and the reason for returning the item.
  • Step 2 — Get Authorization: Our customer support team will reply within 24 Hours with detailed instructions.
  • Step 3 — Return the Package: Securely pack the item and mail it to our physical address 731 Franklin St, Pella, IA 50219, United States.

6. Refund Issuance & Timelines

  • Inspection: After we receive and inspect your returned package at our facility, we will notify you regarding the approval status of your refund.
  • Refund Method: Approved refunds will be credited back to the original payment method.
  • Processing Time: Our refund process time is 7 Business Days once the return has been approved. Your financial institution may require additional time to post the funds to your account.
  • Currency: All refunds will be issued exclusively in the US Dollar ($).

7. Exchanges and Order Cancellations

  • Exchanges: Yes, we accept exchanges. To exchange an item, return the original product following the steps above and place a new order.

Cancellations: If you need to cancel your purchase, you must do so within our cancellation window of 24 Hours.

Business Information

Business Name: The HallTree Boutique
Our Physical Address: 731 Franklin St, Pella, IA 50219, United States
Phone Support: +1 641-620-1441
Email Support: support@thehalltreeboutiquepella.com

Customer Service Hours
Monday – Friday: 10:00 AM – 5:30 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

Follow Us
https://www.facebook.com/halltreeofpella/
https://www.instagram.com/halltreeboutique/